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Owned and operated by TruTerra Collection, we are happy to assist with any questions about our outdoor living products.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Larger items like swim spas, pergolas, and outdoor kitchens may require additional coordination for delivery scheduling.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If you have any trouble locating your tracking details, just send us a message.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your outdoor space, please review our Return Policy page for full details on how to start a return. We are always happy to walk you through the process.
Can I exchange an item for a different model or size?
Yes, exchanges are available within our return window. Whether you need a different patio furniture configuration or a different smoker model, contact our team and we will guide you through the exchange steps. Please refer to our Return Policy for complete details.
How do I know which swim spa or pergola is right for my space?
Every product listing includes detailed dimensions, materials, and features to help you plan. If you are unsure about fit or have questions about installation requirements for your patio or backyard, our team can help you compare options and find the best match.
Do your outdoor kitchens and patio furniture come with assembly instructions?
Yes, all products ship with detailed assembly guides. Many of our patio furniture sets and outdoor kitchen units include step-by-step instructions designed for straightforward setup. If you run into any questions during assembly, our support team is ready to help.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We aim to answer every email and message within one business day so you can plan your project with confidence.
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Your personal information and payment details are protected with industry-standard encryption at every step.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your outdoor space? Our 30-Day Returns policy is designed to keep you covered.
